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Evidence Guide: ICTTEN414 - Repair telecommunication system faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN414 - Repair telecommunication system faults

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for equipment repairs

  1. Obtain relevant legislation, codes, regulations and compliance standards for conducting work
  2. Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment
  3. Notify customer and other appropriate personnel of work, and arrange for site access and security where required
  4. Obtain fault details to determine type of system fault
  5. Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate
  6. Confirm if warranties and service agreements covering identified repairs exist
  7. Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time
Obtain relevant legislation, codes, regulations and compliance standards for conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer and other appropriate personnel of work, and arrange for site access and security where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain fault details to determine type of system fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm if warranties and service agreements covering identified repairs exist

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Repair fault

  1. Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks
  2. Notify appropriate personnel of service disruption and remove network equipment from service
  3. 2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures
  4. 2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance
Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel of service disruption and remove network equipment from service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete repair work documentation and administrative tasks

  1. Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines
  2. Record any changes to equipment and store according to enterprise guidelines
  3. Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines
  4. Complete administrative tasks and make recommendations for improvements under quality assurance system
Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record any changes to equipment and store according to enterprise guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete administrative tasks and make recommendations for improvements under quality assurance system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for equipment repairs

1.1 Obtain relevant legislation, codes, regulations and compliance standards for conducting work

1.2 Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3 Notify customer and other appropriate personnel of work, and arrange for site access and security where required

1.4 Obtain fault details to determine type of system fault

1.5 Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate

1.6 Confirm if warranties and service agreements covering identified repairs exist

1.7 Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

2. Repair fault

2.1 Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks

2.2 Notify appropriate personnel of service disruption and remove network equipment from service

2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures

2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

3. Complete repair work documentation and administrative tasks

3.1 Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines

3.2 Record any changes to equipment and store according to enterprise guidelines

3.3 Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines

3.4 Complete administrative tasks and make recommendations for improvements under quality assurance system

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for equipment repairs

1.1 Obtain relevant legislation, codes, regulations and compliance standards for conducting work

1.2 Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3 Notify customer and other appropriate personnel of work, and arrange for site access and security where required

1.4 Obtain fault details to determine type of system fault

1.5 Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate

1.6 Confirm if warranties and service agreements covering identified repairs exist

1.7 Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

2. Repair fault

2.1 Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks

2.2 Notify appropriate personnel of service disruption and remove network equipment from service

2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures

2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

3. Complete repair work documentation and administrative tasks

3.1 Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines

3.2 Record any changes to equipment and store according to enterprise guidelines

3.3 Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines

3.4 Complete administrative tasks and make recommendations for improvements under quality assurance system

Evidence of ability to:

communicate effectively with customers and other personnel, using appropriate technical and non-technical language to ensure understanding

diagnose and identify faults methodically, using fault history and recognition of likely causes

repair telecommunication equipment according to manufacturer's or enterprise procedures, applying related work health and safety (WHS) requirements and work practices

test equipment following repairs and put back into commission

communicate with personnel and customers during and upon completion of works.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe anti-static procedures required to protect equipment under repair

outline enterprise policies and procedures

summarise fault diagnosis techniques

describe general fault-finding techniques and test equipment

outline work health and safety (WHS) requirements and work practices

identify commonly used and emerging products

explain safety requirements and standards

summarise telecommunications network and equipment fault types and rectification

describe telecommunications network and equipment types

provide a detailed explanation of test equipment.